Shipping policy

Everything is made to order

Every order is produced or sourced for you. The production time is stated in the quote and starts once the order is confirmed.

You choose how it ships

We work 100% online and have no delivery fleet of our own: shipping is outsourced to carriers and courier companies, and you choose the method. For example:

• Local courier within the city.
• Shipping to the rest of Panama.
• International courier or freight.

Shipping cost and time

They depend on the method you choose, the destination, the weight and the volume. They are quoted separately from the product and we tell you before you confirm the order. Transit time is set by the carrier.

Once the order ships

We hand the order to the carrier you chose and send you the waybill or tracking number. From then on, tracking, delivery times and any claim for loss, delay or damage in transit are handled with that carrier. We will help you with any information you need to do so.

International shipping

Taxes, duties and customs procedures in the destination country are paid by the recipient. Before ordering, check whether your country restricts importing the product.

Delivery address

Please double-check the address and contact phone. If an order is returned or reshipped because of incorrect details, the new shipping cost is paid by the customer.

Questions?

Message us on WhatsApp at +507 6015-9290 or write to contacto@multiserviciossys.lat.